Updated Privacy Policy and Terms - Last Revised: November 1, 2024

This Privacy Policy ("Policy") outlines the methods we use to collect, use, disclose, and protect your information when you use our website (Rubrin.in) or the Rubrin mobile app (together referred to as the "Rubrin App"), managed by RUBRIN ("Rubrin," "Company," "we," "us," or "our"), a private company registered under Indian law with its head office at HOUSENAGAR, TINPAKURIA, Samserganj, Murshidabad, West Bengal, India, 742202.

The terms "you" and "your" refer to the users of the Rubrin App, while "Services" denotes the various offerings provided by Rubrin on or through the Rubrin App.

By using the Rubrin App or submitting any personal information, you agree to the terms of this Policy and consent to the collection, use, and sharing of your information as outlined here. This Policy is an integral part of the Terms of Use.

CONSENT

By accessing or using the Rubrin App and our Services, you consent to our collection, storage, use, and sharing of your information as detailed in this Policy. If you disagree with the terms herein, please discontinue your use of the Rubrin App.

POLICY UPDATES

This Policy may be updated periodically, with changes posted on this page. If we make any significant updates, we will notify you through prominent notice on the Rubrin App or via your email on record, and where legally required, seek your consent. Continued use of our Services following notice of changes constitutes your acceptance of the updated Policy.

THIRD-PARTY LINKS

The Rubrin App may include links to external websites. Information collected by these external sites is not governed by this Policy, and Rubrin is not responsible for the practices or content of websites accessed via the Rubrin App links. This Policy also does not apply to information shared directly with any of our service providers.

INFORMATION WE COLLECT

Device Information: We may collect information about the devices you use to access our Services, including hardware model, operating system, language preferences, unique identifiers, and more. Third-party plugins may collect additional information directly. Analytics providers may use mobile IDs to analyze Rubrin App usage.

Cookies and Tracking Technologies: Our App, in partnership with third parties, uses cookies, pixel tags, web beacons, and similar tracking files to enhance your experience and provide relevant advertising. These technologies help us authenticate users, remember preferences, analyze trends, and understand user behaviors. You may control cookie preferences through your browser settings.

Information Uses: We use collected information for purposes such as:

• Personalizing, enhancing, and providing our Services.
• Analyzing trends, generating reports, and conducting research.
• Offering you similar services or relevant information.
• Securing the Rubrin App, managing accounts, and understanding user interactions.

SHARING YOUR INFORMATION

We may share your information as follows:

• With Service Providers: For operations like messaging, notifications, and payment processing.
• With Restaurants and Merchants: When you place an order, your information is shared to facilitate fulfillment.
• For Crime Prevention or Investigation: With agencies if required by law or in good faith.
• With Affiliates and Advertisers: To serve relevant ads on the Rubrin App and other platforms.

DATA SECURITY

We employ technical and security measures to safeguard your data. Despite these efforts, data transmission over the internet cannot be guaranteed as fully secure.

OPT-OUT

By creating an account, you agree to receive emails from Rubrin. You may adjust your email preferences via your account settings or unsubscribe directly from promotional messages, though certain essential notifications cannot be opted out.

To request data deletion, please contact rubrinfooddelivery@gmail.com. Requests will be processed within 5 business days, after which no data processing will occur unless legally required.

GRIEVANCE OFFICER

If you have concerns about your information, please reach out to our Grievance Officer:

Rubrin Grievance Officer
HOUSENAGAR (NEAR RAILGATE), TINPAKURIA, Samserganj, Murshidabad, West Bengal, India, 742202
Email: rubrinfooddelivery@gmail.com

CANCELLATION AND REFUND POLICY

Customer Cancellation

Orders cannot generally be canceled once placed. Cancellations are allowed within one minute of ordering, but Rubrin may deny refunds or suspend accounts if frequent cancellations are observed.

For cancellations beyond one minute, Rubrin may retain 100% of the order amount as compensation for breach of terms.

Non-Customer Cancellations

Rubrin may collect penalties for cancellations due to issues like incorrect addresses or inability to contact the buyer. In such cases, Rubrin may retain 100% of the order amount as a penalty.

For cancellations due to issues outside the customer’s control, like unavailable items, buyers may be entitled to a refund of up to 100% of the order value.

Specific Terms for Grocery, Pet Store, and Other Orders

Non-cancelable and non-refundable except in cases where:

• The order is significantly delayed beyond the estimated delivery time.
• The store declines the order due to unavailability of items or other issues.

Rubrin will review each cancellation request and issue refunds if the cancellation meets applicable conditions.

Refunds

Refunds for prepaid orders may be allowed if the order is undelivered due to Rubrin's or a partner's failure. Refunds are processed according to the following timelines:

Issues like damaged packaging, incorrect orders, or missing items should be reported immediately to Rubrin Customer Care.

Alcohol Orders

Alcohol orders are non-cancelable once placed. Refunds may be considered if delivery is delayed beyond two hours or canceled by Rubrin or the store.

Important: Inspect your order upon delivery and notify us immediately of any issues. Once delivery is accepted, orders cannot be canceled or refunded.